What personal data we collect and why we collect it
Contact and Subscription Forms
Your contact information provided in form or live chat is then stored on a secure database hosted within HubSpot, you can read more about the security of HubSpot here. Only authorised persons within Creation Agency have access to your contact data and you have the right to request deletion at any time by contacting us by telephone on or by email at
If you have subscribed to receive emails from Creation Agency, the email offers a clear and easy ability to opt-out at any time.
Creation Agency follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this as part of hosting services’ analytics. The information collected by log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analysing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.
We use common website analytics tools such as Google Analytics and others that add cookies to your browser in order to collect anonymised data in order to help us improve your experience of using this site.
Like any other website, Creation Agency uses ‘cookies’. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimise the users’ experience by customising our web page content based on visitors’ browser type and/or other information. You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites.
For more general information on cookies, please read ““.
How we use your data
How long we retain your data
We shall retain your data only for as long as necessary in accordance with applicable laws.
How we protect your data
Creation Agency processes personal data in compliance with applicable laws on data protection and data security and in line with ISO 27001 on information security.
Creation Agency will never disclose personal data to third parties if it is not required in order to fulfil a purpose listed above. Any transfer of Personal Data to a third party inside the EU/EEA will only take place if the recipient is compliant with rules which governs the protection of Personal Data.
Any transfer of Personal Data to a third party outside the EU/EEA will be based on the EU model clauses or similar constructions such as binding corporate rules or the US privacy shield.
We may share your information if we are acquired by a third party and therefore your data will be deemed an asset of the business. In these circumstances, we may disclose your personal data to then prospective buyer of our business, subject to both parties entering into appropriate confidentiality undertakings. Similarly, we may share your personal data if we are under a duty to disclose data in order to comply with any legal obligation or to protect the rights, property or safety of Creation Agency clients, or others. This includes but is not limited to exchanging information with other companies and organisations for the purpose of fraud protection, credit risk reduction and dispute policies.
However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.
What rights you have over your data
You have the right to request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Your right to make a complaint
You have the right to make a complaint about how we process your personal data to the Information Commissioner:
Information Commissioners Office: Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF Tel: