privacy policy

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At Creation Agency, accessible from, one of our main priorities is the privacy of our visitors, we understand that we have a responsibility to protect and respect your privacy and look after your data.

This Privacy Notice, explains what personal data we collect, how we use your personal data, reasons we may need to disclose your personal data to others and how we store your personal data securely.

This Privacy Policy document contains types of information that is collected and recorded by Creation Agency and how we use it. If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

What personal data we collect and why we collect it

Contact and Subscription Forms

Your contact information provided in form or live chat is then stored on a secure database hosted within HubSpot, you can read more about the security of HubSpot here. Only authorised persons within Creation Agency have access to your contact data and you have the right to request deletion at any time by contacting us by telephone on +44 (0)800 002 9400 or by email at

If you have subscribed to receive emails from Creation Agency, the email offers a clear and easy ability to opt-out at any time.

Log Files

Creation Agency follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this as part of hosting services’ analytics. The information collected by log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analysing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.


We use common website analytics tools such as Google Analytics and others that add cookies to your browser in order to collect anonymised data in order to help us improve your experience of using this site.


Like any other website, Creation Agency uses ‘cookies’. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimise the users’ experience by customising our web page content based on visitors’ browser type and/or other information. You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites.

For more general information on cookies, please read “What Are Cookies“.

How we use your data

  • Process enquires that you have submitted to us
  • Provide you with the service requested
  • Help us to identify you
  • Provide customer care, including responding to your requests if you contact us
  • Administer accounts, process payments and keep track of billing and payments
  • Detect fraud and to make sure what you have told us is correct
  • Notify you about changes to our website and services
  • Provide you with information
  • Inform you of service and price changes
  • Ensuring compliance with legal obligations and for the enforcement of contractual agreements.

How long we retain your data

We shall retain your data only for as long as necessary in accordance with applicable laws.

How we protect your data

Creation Agency processes personal data in compliance with applicable laws on data protection and data security and in line with ISO 27001 on information security.

Third Parties

Creation Agency will never disclose personal data to third parties if it is not required in order to fulfil a purpose listed above. Any transfer of Personal Data to a third party inside the EU/EEA will only take place if the recipient is compliant with rules which governs the protection of Personal Data.

Creation Agency’s Privacy Policy does not apply to other advertisers or websites. We may provide links to third party sites such as social media platforms or other websites. Since we do not control those websites, we encourage you to review the privacy policies of these third party sites. Any information that is supplied on these sites will not be within our control and we cannot be responsible for the privacy policies and practices of these.

Any transfer of Personal Data to a third party outside the EU/EEA will be based on the EU model clauses or similar constructions such as binding corporate rules or the US privacy shield.

We may share your information if we are acquired by a third party and therefore your data will be deemed an asset of the business. In these circumstances, we may disclose your personal data to then prospective buyer of our business, subject to both parties entering into appropriate confidentiality undertakings. Similarly, we may share your personal data if we are under a duty to disclose data in order to comply with any legal obligation or to protect the rights, property or safety of Creation Agency clients, or others. This includes but is not limited to exchanging information with other companies and organisations for the purpose of fraud protection, credit risk reduction and dispute policies.

However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

What rights you have over your data

You have the right to request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Your right to make a complaint

You have the right to make a complaint about how we process your personal data to the Information Commissioner:

Information Commissioners Office: Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF Tel: 0303 123 1113